As part of its ongoing commitment to resolving commercial grievances in the maritime industry, the Nigerian Shippers’ Council (NSC) has successfully concluded the review of the Port Service Support Portal (PSSP) application. The revision was finalized on Wednesday, January 28, and is aimed at ensuring seamless handling and efficient resolution of stakeholders’ commercial disputes across the sector.
To achieve this milestone, key technical and operational stakeholders converged at the Complaints Unit Meeting Room (First Foor, B-Wing) to finalize the new PSSP framework. The session brought together the Head of NSC-ICT, Mr. Benjamin Ivwigheghweta and his team; the Head of the Complaints Unit, Dr. Bashir Ambi and his team; as well as consultants from Messrs. BrandOne, all collaborating to complete the platform’s final implementation stage.
Commending the Complaints Unit for its perseverance, Mr. Ivwigheghweta expressed satisfaction with the successful integration of the revamped PSSP for streamlined dispute resolution. He encouraged the team to fully engage with the new system and to ask questions where necessary, ensuring that every member is well equipped to meet stakeholder needs with precision and efficiency.
Speaking on behalf of the Complaints Unit, Dr. Ambi applauded Management for its determination to deploy the PSSP as a tool for accelerating grievance resolution. He noted that the platform would significantly strengthen the Council’s dispute resolution framework by promoting transparency, boosting stakeholder confidence, and generating reliable, data-driven records to support national economic growth. He further commended the ICT team, led by Mr. Ivwigheghweta, for its unwavering support-particularly in ensuring extended network availability to support the Unit’s after-hours operations.
Describing the PSSP as a critical modern upgrade for dispute resolution, Dr. Ambi revealed that the Council’s operations are now about 90 percent digital. “We rely heavily on electronic platforms to serve our stakeholders,” he said, adding that the ICT Unit has remained the backbone of these efforts by providing consistent support, even over weekends, to ensure uninterrupted online service delivery. This digital-first approach, he noted, keeps the NSC at the forefront of maritime efficiency.
Following a productive three-hour technical review and interactive question and answer session, the PSSP is now in its final phase. The next steps include the configuration of individual user access by the ICT Unit and a live demonstration of the platform to Management. Upon completion of these tasks, the Council will be ready to go live-ushering in a new era of digital efficiency in Port service delivery.
It will be recalled that the Port Service Support Portal (PSSP) was officially launched by the former Vice President, Prof. Yemi Osinbajo, on Thursday, June 23, 2016, at the Sheraton Hotel and Towers, Abuja. The launch was held alongside the unveiling of the Port Harmonised Standard Operating Procedures (SOPs). The portal was designed as an online, real-time platform to enhance service delivery, address stakeholder complaints, and curb corruption at Nigerian Ports.